Communication Policy for FlipTX:
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At FlipTX, clear and effective communication is key to ensuring our clients receive the best service possible. This policy outlines how we manage customer interactions, respond to inquiries, and maintain open lines of communication. It applies to all channels, including phone, email, and messaging tools on our website.
FlipTX is committed to responding to customer inquiries promptly. We aim to reply to emails and online queries within 24 hours. Phone calls are answered during business hours, and priority assistance is provided for urgent service requests.
We maintain professionalism in every interaction. Our team is trained to offer clear, courteous, and accurate information, ensuring that all clients feel valued and respected.
You can reach FlipTX through the following channels:
– Phone: Available during business hours for immediate assistance and emergency service requests.
– Email: For detailed or non-urgent inquiries, our regularly monitored email provides a convenient option.
– Website Messaging: Quick responses are available through our website’s chat or contact form.
Once a service request is made, customers will receive a confirmation via their preferred communication method (phone or email). We also send reminders before scheduled appointments to ensure convenience and minimize disruptions.
After completing a service, we encourage clients to provide feedback. Our team may follow up with a survey or direct communication to address any concerns and ensure complete satisfaction.
Customers can opt-in to receive updates and promotional offers from FlipTX. These communications are optional, and clients can opt-out at any time by following the instructions in the message or contacting us directly.
For any questions about this policy or to get in touch with our team, please contact us at info@fliptxagency.com. We’re here to provide excellent service and keep communication clear and efficient.
