Help center

How can we help you!

If you have questions that aren't answered in our FAQ section, we’re here to assist you! Our team is dedicated to providing you with the support you need. We invite you to schedule a call with us at your convenience, so we can address your specific concerns and offer personalized assistance. We look forward to helping you!

General
Social Media Content
Billing & Subscriptions
Support
Technical
Legal
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General

General FAQ’s

FLIPTX supports Facebook, LinkedIn, Instagram, Pinterest, TikTok, X (Formally Twitter) and Google Business. We are working to add more.

Yes, FLIPTX supports Spanish, German, Arabic, and about 100 others!

Our service is very streamlined, so when you sign up you complete a detailed onboarding questionnaire giving us all the information we need about your company and target audience, including your branding and any ideas you already have for posts.

We also review your website and social media channels in depth to get a good understanding of your brand voice and your visual style, so that we can continue in a similar style if that’s what you want us to. We will research your industry so that we can put out high quality content that is very relevant for your audience.

Our core service is to provide low-cost high-quality social media mananagement for small and medium-sized businesses.

 

We also provide CRM powered by Techception, Data powered by Dataology, and other business enhancement services through our strategic partners such . You can find out more about these services under “More” tab on our website.

We are a fully remote company. Headquartered in the Virginia, U.S, we have team members based in the UK, the Canada, Australia and Middle East.

If you have any questions about your subscription, you can contact Support via your Client Portal any time and we will get back to you as soon as possible. You can message us, or schedule a call to speak to a member of our team if you prefer.

Visit our Pricing page to choose your plan and sign up online in just a couple of minutes.

Once you’ve selected a plan, you’ll need to complete a short intake form to provide more information about your business and requirements.

Once the intake form has been submitted, you will be directed to your Client Portal, where you will be prompted to connect your chosen social media profiles to our Content Scheduler, to enable us to schedule your posts.

Within 5 business days after signing up, when your first batch of posts have been scheduled and are ready for review, you can view all uploaded content real-time in the client portal at anytime. 

 

Depending on your plan, you may also edit and reschedule posts, request revisions, suggest ideas, upload content for us to use, tell us of any upcoming promotions and more.

Simply connect your social media profiles to your Content Scheduler and we will be able to schedule your posts.

Social Media Content

Social Media Content FAQ's

Depending on your plan, we can create and schedule 10, 15 or 20 or more posts per month. You can choose your plan by visiting our Pricing page.

We will create a variety of posts for your business based on the answers you provide in the intake form during signup. This could be product/service information, industry news, testimonials, trivia, quotes etc based on your preferences. We will create a mixture of educational, promotional and interactive content to attract, engage and build trust with your audience.

When you sign up you’ll be asked to complete an intake form so we can find out more about your business and the type of content that you expect. We thoroughly research every company we work with before creating content, so we will only post high-quality content that is relevant for your audience.

Of course! You can use your Content Scheduler to schedule and publish your own posts (in addition to the posts we create for you) to each of your connected social media profiles simultaneously. (Feature is based on your plan selected)

Absolutely. You can review all scheduled content by accessing your Content Scheduler via your client portal. Here you can review, edit and reschedule posts, and use the sidebar in your client portal to suggest ideas, request revisions, upload content for us to use and more.

We create and schedule your posts every 30 days, so you only need to review your posts once every fortnight. We’ll upload the new batch in your client portal of posts have been created, scheduled and approved by our Editorial team, and are ready for you to review in your Content Scheduler. All post upon uploading to client postal are set to go out on the 4th day, meaning you will have at least 72 hours before the first post in each batch is due to be published under our auto-publising feature. The 72 hrs window is designed to allow clients enough time to make changes or request a revision if necessary.

To change the caption of a scheduled post, you can easily edit the text yourself in your Content Scheduler. To change the creative used in a scheduled post, you can request a revision in your client portal.

Yes. Each unique post we create will be scheduled to each of your connected profiles on the socal platforms. Captions may be shortened for posts on X (Twitter) as there is a 280-character limit to adhere to.

On our premium plan we include a short-form video content as part of your plan. These 15-45 second clips are suitable for Facebook and Instagram Reels, as well as other social media channels.

Billing & Subscriptions

Billing & Subscriptions FAQ's

You can view all of our plans and add-ons in our pricing page.

Yes and No. You’ll just need to sign our service agreement which gives us the right to publish content on your behalf. You may cancel this agreement anytime.

Our service is month-to-month so you can cancel your subscription at any stage. If you decide to cancel, we ask that you provide 30 days notice before your subscription renewal date.

To cancel a subscription, please email support@FLIPTXagency.com with a reason for cancellation.

We offer a 7-day money-back guarantee so if you’re not 100% satisfied in the first 7 days after signing up, we’ll offer you a full refund.

Once your 7-day money-back guarantee has expired, refunds will not be offered.

Support

Support FAQ’s

You can contact our customer support team via email, phone, or through the contact form on our website.

Our customer support team is available Monday through Friday from 9 AM to 5 PM (local time), excluding holidays.

Yes, we offer live chat support on our website for immediate assistance during business hours.

We aim to respond to all inquiries within 24 hours during business days.

Yes, you can schedule a call with our team through the contact form on our website, and we will arrange a convenient time to discuss your needs

Yes, our website features a knowledge base and FAQ section where you can find answers to common questions

If your issue remains unresolved, please follow up with our customer support team, and we will escalate the matter to ensure a resolution.

Yes, we welcome your feedback! You can submit comments through our website or directly to our customer support team.

Yes, we provide training resources and materials to help you understand how to maximize the benefits of our services.

If you have a specific question not covered in our FAQs, please reach out to our customer support team, and we will be happy to assist you.

Our support team is primarily available during business hours, but you can leave a message, and we will respond as soon as possible.

Yes, we have a community forum where clients can share insights, ask questions, and connect with others.

Yes, depending on your subscription level, you may be assigned a dedicated account manager to oversee your account and strategy.

You can submit testimonials or reviews through our website or directly to our customer support team for consideration.

Yes, you can schedule a consultation with one of our specialists through the contact form on our website.

Technical

Technical FAQ’s

If you experience any technical difficulties, please reach out to our customer support team, and we will assist you promptly.

While we can offer guidance, issues related to social media platforms should be addressed directly with the platform’s support team.

If you can’t access your account, try resetting your password. If the problem persists, contact our customer support for assistance.

Currently, we do not have a dedicated app, but our website is mobile-friendly for easy access to your account.

You can submit a support ticket through the “Help” section of our website or by contacting our customer support team directly.

You can access FLIPTX services from any device with internet connectivity and a modern web browser.

We strive for maximum uptime. In the rare event of an outage, we will notify affected clients and work quickly to resolve the issue.

Yes, we can assist with integrating our services with various tools and platforms. Contact our support for more details on compatibility.

Please contact our customer support team to request a change to your username or email address.

Limits may vary based on your subscription plan. Contact us to discuss the specifics regarding your plan.

Legal

Legal FAQ’s

Our terms of service outline the rights and responsibilities of both FLIPTX and our clients. You can find the complete terms on our website.

Yes, we prioritize data security and implement measures to protect your information in accordance with industry standards and regulations.

We do not share your personal information with third parties without your consent, except as required by law.

Our privacy policy outlines how we collect, use, and protect your personal information. You can view the full policy on our website.

Yes, you own the rights to the content we create for you. However, we reserve the right to showcase it in our portfolio.

We aim to resolve disputes amicably. If a resolution cannot be reached, the matter will be addressed according to the terms outlined in our service agreement.

Yes, you must comply with all applicable laws and regulations, and we will guide you on the acceptable content types for your industry.

We take copyright infringement seriously. If you believe your rights have been violated, please contact us immediately, and we will investigate the matter.

Yes, FLIPTX is insured, providing peace of mind for our clients

If you suspect any unauthorized access to your account, please contact our customer support team immediately to secure your account.